Updating a mandate via the Merchant Back Office
- Update buyer details
This operation allows to update information about the buyer. It also gives the possibility to update the unique mandate reference.
- Replace the payment method
This operation makes it possible to modify the BIC and the IBAN of the debtor. It also gives the possibility to update the unique mandate reference.
- A direct debit mandate is represented by a token.
- A terminated mandate (or token) cannot be modified.
- The Type column allows you to identify one-off and recurring mandates.
- A one-off mandate is automatically terminated at the end of payment.
- Via Management > Recurring payments menu, search for the mandate to update.You can search for a mandate using the unique mandate reference, the e-mail address or the name of the debtor.You can use the search term Payment method by selecting the value SEPA Direct Debit.
- Right-click the mandate.
- Click Modify.
- Click Update buyer details.
The mandate modification page appears. Only editable fields are available for input.
- Edit the e-mail address, if needed.
- Generate a new token (UMR) if you wish to replace the old one.
- Complete or edit the information about the buyer.
Only editable fields can be updated.
The buyer’s first and last names that are specified during the creation of a SEPA mandate cannot be changed.
- Click the Validate button to save the changes.
- Via Management > Recurring payments menu, search for the mandate to update.You can search for a mandate using the unique mandate reference, the e-mail address or the name of the debtor.You can use the search term Payment method by selecting the value SEPA Direct Debit.
- Right-click the mandate.
- Click Replace the payment method
The token update page appears.
- Generate a new token (UMR) if you wish to replace the old one.
- Complete the new IBAN.
- Click the Validate button to save the changes.
- its amount is 0.00EUR,
- its status is either "Accepted" ((vads_trans_status=ACCEPTED)) or "Refused" ((vads_trans_status=REFUSED)),
- it is never captured and remains in the "Transactions is progress" tab.
The mandate (token) will not be updated if IBAN checks fail.
In any case, the merchant will be notified about this update if the Instant Payment Notification URL on an operation coming from the Back Office rule is enabled.