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Refunding a shipment transaction

A refund allows to recredit the buyer's account after a shipment transaction.

Refund conditions:
  • Only available for captured transactions.
  • Not possible for an initial transaction (no capture performed).

Credit transactions do not display the Payment upon shipment tab in the Merchant Back Office. The remaining amount to be shipped is not updated in the Payment upon shipment tab of the initial transaction.

  1. Go to the Captured transactions tab.
  2. Right click the transaction to refund.
  3. Select Making a refund.
    The Refund of the transaction window appears.
  4. Enter the amount to be refunded.
  5. Click Perform refund.
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