Cancel a shipment transaction
The cancellation of a transaction depends on its status and the payment type:
- Initial transaction: can only be canceled if no shipment transaction has been created.
- Initial transaction: cannot be canceled once a shipment transaction has been created.
- Shipment transaction: can be canceled as long as it has not been captured. If it has already been captured, a refund must be issued.
- Right click on the concerned transaction.
- Select Cancel.
- Confirm the final cancellation of the transaction.
The transaction status changes to Cancelled.
The remaining to be shipped is updated in the Payment upon shipment tab.